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Our performance

Scottish Housing Regulator

As a registered social landlord (RSL), the Association is regulated by the Scottish Housing Regulator (SHR), the independent regulator of RSLs and local authority housing services in Scotland.

SHR was established in 2011 under the Housing (Scotland) Act 2010 to “safeguard and promote the interests of current and future tenants of social landlords, people who are or may become homeless, and people who use housing services provided by registered social landlords (RSLs) and local authorities”.

SHR does this by assessing and reporting on:

  • How social landlords are performing their housing services
  • RSLs’ financial wellbeing
  • RSLs’ standards of governance

SHR also has the power to intervene to secure improvements where they need to.

Scottish Social Housing Charter

The Association produces an annual report to show how we are performing against the standards set out in the Scottish Social Housing Charter, ensuring tenants and others can assess the effectivenss of our work and allowing us to identify where improvements could be made.  Learn more about our 2016/17 Charter Report.  Find out how we compare with other social landlords at the Scottish Housing Regulator’s website.

Tenant Satisfaction Report

Every three years, the Association carries out a satisfaction survey among tenants. We have recently completed our 2018 survey and the results will be published here soon.

Complaints report

Learn more about our complaints handling performance in our 2016/17 Annual Review and our latest quarterly newsletter.