Association Response : What you Need to Know
Change to services due to Coronavirus (Covid-19)
We are making significant changes to our services because of the Coronavirus (Covid-19) outbreak in the UK. The situation is changing rapidly, and we do not know how long these measures will have to be in place. We will do our best to update you as things change.
1. We have closed our office reception areas and all community facilities to the general public: this includes our office at Merrylee and the GCDT Community Support Centre on Allison Street This took effect from Tuesday the 17th of March. We will open by appointment only for urgent or emergency meetings. If you have an appointment with us in the next few weeks we will be in touch to make suitable arrangements.
2. Face to face appointments only if absolutely necessary: As mentioned above, we are reviewing our appointment calendars and, if it is essential to meet you face to face, you and the staff member involved will be asked to take additional precautions to increase the personal safety of everyone attending. Our staff will ask you whether you or anyone in your household has symptoms of Coronavirus, or if you are in any of the groups who are vulnerable to serious illness; and schedule appointments based on this information.
3.Repairs service – emergency/urgent repairs only: To increase social distancing and limit contact we will be instructing only emergency/urgent repairs to be carried out for the foreseeable future. Please consider whether your repair can wait before requesting a visit. If your repair is a low priority we may ask you to wait for it to be carried out. We will also keep in close contact with our contractors in relation to their service availability.
We would also encourage you to send us photographs or a video of the defect to remove the need for a pre-inspection. Please call us to discuss this further.
4. All community activity including tenant participation, and other meetings and events are suspended: As of Tuesday, 17th March, all community activities have been suspended. This includes all tenant participation activity and all GCDT’s programme of work. A Facebook group has been set up by GCDT for those looking for support in the community https://www.facebook.com/groups/282362319395330/?epa=SEARCH_BOX
5.Our close cleaning and backcourt maintenance services will to operate as normal at this time. We ask that tenants and other residents ensure that all rubbish is placed in the appropriate bins as normal.
You should let us know if you are self-isolating or have recently returned from any of the countries in lockdown.
Working Hours General Enquiries – 0141 636 3636
Working Hours Repairs Enquiries – 0141 636 3669
Email enquiries – email@example.com
Out of Hours Emergency Internal Repairs – MEARS, 02035893140
Out of Hours Emergency Heating Repairs – City Technical Services, 0333 202 0708
Other Out of Hours Emergency Repairs – Pointer Call Handling Service, 0141 552 8647