Your rights

Under UK Law specifically relating to Data Protection, you have certain rights in relation to your personal information and we have responsibilities regarding that information. You are entitled to request access to the information we hold about you. This is known as a Subject Access Request.

We hold personal information about you to enable us provide you with our services. Information which is about you, and from which you can be identified, is known as your personal data. We protect all personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, and are registered with the Information Commissioner’s Office as a data controller. For further information please see our Privacy policy

Requesting to see your personal data

You have a right under GDPR to access any information held by us about you, and to have any inaccuracies corrected. A request to access your personal data is known as a subject access request. Please contact Chris Mochan, Information Officer, Govanhill Housing Association, 79 Coplaw Street, Glasgow G42 7JG. You can also email: 

Your request should include the following information:

  • your full name, address and contact telephone number
  • any information used by us to identify or distinguish you from someone else of the same name (e.g. rent reference number, application number, common charges account number)
  • details of the specific information you require and any relevant dates.

You do not have to tell us why you want to see your information. Please note that before we release information to you, we need to be confident of your identity so we may ask you for additional information in order to verify it.

Can I access information on someone else’s behalf?

We will need to be satisfied that you have the individual’s permission to act on their behalf. If you wish to access information about someone else, you will require their written consent and the relevant sections of the Subject Access form should be completed confirming that you are acting on behalf of the individual.
You must also submit proof of your identity and there must be a representation mandate in place. Click on the link to download a representation mandate form. You should pass it to your housing officer or to Chris Mochan when it’s complete. Upon receipt of a request, we will respond within 30 days of receiving the request.

Will any information be withheld?
Possibly. There are some instances where the information you have asked for contains information that relates to another person. Unless the other person gives their permission, or it is reasonable in all the circumstances to provide the information without permission, we are entitled to withhold this information. Third party information may be edited out (redacted) so that it does not form part of the requested information.

There are also exemptions within the GDPR which may allow us to refuse to comply with your request. Where an exemption applies to the facts of your request, we may refuse to provide all or some of the information requested, depending on the circumstances. For example, if providing you with the information would be likely to affect the way crime is detected or prevented. When responding to you, the reasons will be explained.

What can I do if I am not happy with the way you have handled my request?

If you are not happy with how we handle your request, please let us know and we will try to resolve your complaint. If you are still not happy, you should contact the Information Commissioner’s Office.