Govanhill Housing Association Service Update
Samaritan House: New Opening Hours
The reception area at Samaritan House is now open initially on Tuesdays, Wednesdays, and Thursdays from 10:00-12:00 and 13.30-15:30.
You will be able to come into the office and make an appointment to see a staff member if required. You will not be able to wait in the office to see someone but will be given an appointment to come back at a later time.
Covid can be a serious or indeed fatal infection for some people and we are opening up as fast as we can while still trying to keep our customers, staff and contractors as safe as possible.
What we ask of Customers
- Phone or Email the Association in the first instance to see if we can assist without an appointment
- If you need a face-to-face appointment these can be made in advance by emailing checkin@govanhillha.org or phoning a member of staff as well as by attending our reception
- If you are attending a face-to-face appointment, only the person with the appointment will be allowed to enter the building.
- You will be contacted in advance of the appointment so we can talk through the safe working process we have in place.
- Wear a face covering unless you are exempt. Our staff will also be wearing face masks for your safety and theirs.
Contacting the Association
By phone
Please use the direct number of the staff member you wish to speak to or else use our general telephone number 0141 636 3636.
Contact the Association by email at checkin@govanhillha.org
To contact a member of staff by email, please put their name in the subject heading and use checkin@govanhillha.org
Repairs
For repairs during office hours please phone 0141 636 3669, 0141 636 3634 or 0141 636 3654
Repairs Out of Office Hours
Out of Hours Emergency Repairs Emergency Heating Repairs – City Technical Services on 0333 202 0708
Out of Hours Health and Safety Emergency Internal Repairs – call MEARS on 02035893140
Other Out of Hours Emergency Repairs – Pointer Call Handling Service, 0141 552 8647
Rent
To speak to someone about your rent, including if you are having trouble paying your rent.
Sandra Murray: 0141 433 2141
Avril White: 0141 636 3662
Loraine Jennings: 0141 636 3672
Welfare Rights
The Association has support available for tenants who need to apply for benefits or Universal Credit. Please phone our welfare rights team on 0141 636 3686 or email welfarerights@govanhillha.org if you require assistance.
Housing Team
Please contact your housing officer or housing assistant in the first instance. If you are unsure who your housing officer is a list is available here.
Mandy Devlin (Housing Assistant): 0141 636 3681
Tahira Naveed (Housing Assistant): 0141 636 3649
Patricia Moran (Housing Assistant): 0141 636 3671
Sima Moradi (Housing Assistant): 0141 636 3653
David Sherwood (Housing Officer): 0141 636 3683
Katy Bridgestock (Housing Officer): 0141 433 2146
Debbie McInally (Housing Officer): 0141 636 3651
Philip Smith (Housing Officer): 0141 636 3667
Margaret-Ellen Gunn (Senior Housing Officer): 0141 636 3650
Gordon Hill (Senior Housing Officer): 0141 636 3645
Avril Stewart (Housing Services Manager): 0141 636 3655
Factoring Team
Ruby Khosla (Factoring Assistant ): 0141 636 3666
Matthew Cameron (Factoring Officer): 0141 433 2157
Heather Batchelor (Factoring Officer):0141 636 3673
Sandy Thomson (Factoring Manager):0141 636 3679
