Coronavirus (Covid-19)
Govanhill Housing Association Service Update
June 2021
Over the last few months COVID-19 restrictions have begun to ease.Glasgow has how moved into level two restrictions, according to the Scottish Government’s phased plan we hope that this will progress to level 0 by July. These changes bring welcome freedoms and see the return of hospitality venues and other aspects of normality, however even when we progress to level 0 government guidance still states that working from home should be the default option. You can read more about the Covid protection levels online at www.gov.scot/publications/coronavirus-covid-19-protection-levels
Samaritan House
The Scottish Government have stated that even at a restriction ‘level 0’ home working for nonessential workers should remain the default position. This means that Samaritan House should remain closed to the public.
However
• Although the office is closed for health and safety reasons, the Association is very much still open.
• In person appointments can still be made if they are necessary and these must be arranged in advance.
Phased Re-Opening: What this Means for our Services
Repairs and Maintenance
From Monday 26th of April the Association recommenced non-essential repairs and maintenance. During the national lockdown we have continued to provide essential repairs and have completed 6,780 number of repairs along with programmed gas safety checks during this time.
Our contractors will be continuing to carry out repairs using the safety systems we have put in place as a result of COVID-19, using the appropriate protective equipment to keep you as safe as possible.
Development
Now that restrictions are being relaxed, we are pleased to confirm that our delayed window and kitchen upgrades will be carried out this year. Our Development Team will keep tenants concerned updated.
Factoring
Our factoring team continue to work hard from home. We’re still contactable from Monday to Friday 9 a.m. until 5 p.m. to deal with any issues you may have about any aspect of our services.Staff can be contacted on 0141 – 636 –3666 or 0141 – 636 – 3673 and our email address is FactoringTeam@govanhillha.org.The factoring team are receiving a high volume of calls. If you are struggling to get through, please leave a voicemail and we will get back to you as soon as we can.
Govanhill Community Development Trust (GCDT)
Our staff are working hard from home and continue to find creative ways to engage with the community through online platforms such as Facebook and Zoom. Staff are available for support work over the phone. The Community Support Centre on Allison Street remains closed and will be for the foreseeable future.
January 2021
Covid Update January 2021
As you are no doubt aware, we are starting this year in lockdown in line with Government guidance and because of the high rates of COVID-19 circulating in Scotland. This guidance states that everyone should stay at home unless they have an essential reason to leave.
More optimistically we also start the year with the roll out of the COVID-19 vaccines, which bring with them hope of a return to a more normal way of life.
More information about the Covid Vaccine in Scotland can be found at https://www.nhsinform.scot/covid19vaccine
However, for now our offices must remain closed to the public.
Our services are still running, and our staff continue to work remotely. All of our staff are working from home, and desk numbers divert to mobiles. If your call is not immediately answered, it is because staff are helping someone else. Leave a message and we will get back to you.
You can contact the Association by email at checkin@govanhillha.org
Repairs
We are currently permitted to provide repairs we consider to be emergencies and gas servicing visits. Please contact us on 0141 636 3669, 0141 636 3634 or 0141 636 3654 to arrange. Please also let us know of any other repairs you might have and we will get to them as soon as we are permitted to do so.
Rent
To speak to someone about your rent, including if you are having trouble paying your rent.
Sandra Murray: 0141 433 2141
If your Rent Officer is Sandra and your arrears are under £500 then please contact Lesley McSkimming in the first instance on 0141 636 3647
Avril White: 0141 636 3662
If your Rent Officer is Avril and your arrears are under £500 then please contact Sima Morodi in the first instance on 0141 636 3653
Loraine Jennings: 0141 636 3672
Housing Team Contacts
Please contact a member of the Housing Services team for any other tenancy related matters. You can find contact numbers for our housing team below as well as the addresses that they cover.
David Sherwood 0141 636 3683
Mandy Devlin 0141 636 3648
Aikenhead Road: 232-260, 420, 432, 434 Allison Street: 417- 491
Bankhall Street: 3, 11, 41 Batson Street, Butterbiggins Road: 180, 190, 200
Bennan Square, Brereton Street
Calder Street: 6, 248, 256, 265, 352, 366,372, 374, 386, 390, 398, 406/
Carfin Street, Cathcart Road: 382- 564 Coplaw Street: 142 – 152
Daisy Street: 5- 17
Govanhill Street: 9, 13, 15, 59- 72, 78, 84,90, 96, 186-204
Hickman Street: 2- 48, 52, 56, 101, 107,111, 121, 133, 135
Hickman Terrace, Hollybrook Street: 1-134
Inglefield Street: 65, 67, 71, 73, 79, 81,83, 85, 93, 95, 111, 113/
Jamieson Path, Jamison Court, Jamieson Street,
Nursery Street
Preston Street
Seath Street: 7, 11, 15, 19, 21
Debbie McInally 0141 636 3652
Patricia Moran 0141 636 3671
Annandale Street, Annette Street: 1, 3, 5, 31, 43, Ardbeg Street, Ascog Street
Bowman Street: 99 Butterbiggins Road:100 – 170
Calder Street: 165-224 Coplaw Street: 76 –141 Coplaw Court, Cuthbertson Street
Daisy Street: 30- 40, Dixon Avenue: 9, 57,75
Garturk Street, Govanhill Street: 4,10, 16, 22, 28, 42, 60
Inglefield Street: 48,54, 60, 74, 78, 80,82, 114, 118, 120,122, 124
Langside Road
South Annandale Street
Victoria Road
Westmoreland Street: 40
Philip Smith 0141 636 3667
Tahira Naveed 0141 636 3649
Philip and Tahira cover Merrylee and the following addresses in Govanhill
Aikenhead Road: 268- 384 Allison Street: 309- 414, and 422, 424
Bankhall Street: all except 3,11,41Boyd Street
Calder Street: 339, 345, 351,357, 363, 369, 375, 381, 387/Cathcart Road: 574-665
Daisy Street: 27, 65 Dixon Road, Dixon Avenue: 83, 87, 91
Govanhill Street: 73, 79, 81,85, 89, 93, 97, 348- 380
Hickman Street: 51, 57- 87,102, 114, 120, 126, 132, 138,144 Hollybrook Street: 201-258
Riccarton Street
Seath Street: 8, 12, 16, 20, 24,28
Katy Bridgestock 0141 433 2146
Tracey Doncaster 0141 636 3674
Annette Street: 8-30 and 34,40,44, Allison Street: 141-299
Bowman Street: 119
Calder Street: 132, 138, 146,152, 168, 174, 182
Dixon Avenue: 16, 20, 29 – 53
Garturk Street: 19
Langside Road: 175- 279
Westmoreland Street: 3- 77(except 40)
August 2020
As you are probable aware, we are moving through Phase 3 of the Scottish Government’s approach to easing out of lockdown.
As an Association we continue to follow the advice of the Scottish Government, which states that all non-essential offices must remain closed until at least the 14th of September. When our offices do reopen, this will be for essential services and pre-arranged appointments only, in line with Scottish Government guidance.
The Scottish Government are keeping their guidance under review, and this date could be brought forward, however under current guidance our offices must remain closed.
This situation is lasting far longer than any of us anticipated and as a committee we thought that it was important to keep you informed about the work that the Association is and has been, doing to ensure the safety of all tenants, staff and contractors.
Our staff continue to work hard remotely to deliver our services to you.
Since March we have been in regular contact with all our elderly and vulnerable tenants and they tell us that this has been useful and appreciated by them.
With our main contractor, Mears, we have been carrying out essential repairs throughout the pandemic and carrying out touch surface cleaning in closes Our gas servicing visits also continued throughout.
Close Cleaning and Grounds Maintenance
Our full close cleaning service has now been reinstated along with our grounds’ maintenance services. Our grounds maintenance contractor will shortly have finished all the catch up work and be resuming normal service.
We hope to begin estate inspections again shortly and have recently begun letting empty properties in line with Scottish Government guidance. We are now taking applications to our waiting list, if you wish to receive and application form please email checkin@govanhillha.org.
Despite the offices being closed, the Association is open and our staff are available to support you where we can.
You can contact the Association by emailing checkin@govanhillha.org or by phone for the following services.
Repairs Update
In addition to emergency repairs and gas servicing visits, we are now able to offer single operative repairs within properties (jobs that only need one tradesperson). Please contact us on 0141 636 3669, 0141 636 3634 or 0141 636 3654 to arrange.
For out of hours support please phone the following numbers.
Emergency Heating Repairs – City Technical Services on 0333 202 0708
Out of Hours Health and Safety Emergency Internal Repairs – call MEARS on 02035893140
Other Out of Hours Emergency Repairs – Pointer Call Handling Service, 0141 552 8647
Support with welfare rights, benefits and Universal Credit
The Association has support available for tenants who need to apply for benefits or Universal Credit. Please phone our welfare rights team on 0141 636 3686 if you require assistance.
To speak to someone about your rent, including if you are having trouble paying your rent
We understand that some tenants may be facing difficulties paying their rent as a result of this crisis. The Association is here to help, please do not delay dealing with this. If you are struggling please contact our rents team as soon as possible.
Sandra Murray: 0141 433 2141
Avril White: 0141 636 3662
Loraine Jennings: 0141 636 3672
It is important to continue to pay your rent or agree a payment plan if you are struggling.
For All other Matters –
Please contact a member of the Housing Services team for any other tenancy related matters. All of our staff are working from home, and desk numbers divert to mobiles.
David Sherwood 0141 636 3683
Mandy Devlin 0141 636 3648
Aikenhead Road: 232-260, 420, 432, 434/Allison Street: 417- 491/Bankhall Street: 3, 11, 41/Batson Street/Butterbiggins Road: 180, 190, 200/Calder Street: 6, 248, 256, 265, 352, 366,372, 374, 386, 390, 398, 406/ Carfin Street/ Cathcart Road: 382- 564/Coplaw Street: 142 – 152/ Daisy Street: 5- 17/ Dixon Avenue: 16, 20/Govanhill Street: 9, 13, 15, 59- 72, 78, 84,90, 96, 186-204/Hickman Street: 2- 48, 52, 56, 101, 107,111, 121, 133, 135/Hickman Terrace/ Hollybrook Street: 1-134/ Inglefield Street: 65, 67, 71, 73, 79, 81,83, 85, 93, 95, 111, 113/ Jamieson Path/Jamison Court/ Jamieson Street/Nursery Street/Preston Street/Seath Street: 7, 11, 15, 19, 21/Bennan Square/ Brereton Street
Debbie McInally 0141 636 3652
Patricia Moran 0141 636 3671
Annandale Street/Annette Street: 1, 3, 5, 31, 43/Ardbeg Street/Ascog Street/ Bowman Street: 99 Butterbiggins Road:100 – 170/Calder Street: 165-224/Coplaw Street: 76 -141/Coplaw Court/Cuthbertson Street/Daisy Street: 30- 40/Dixon Avenue: 9, 57,75/Garturk Street/Govanhill Street: 4,10, 16, 22, 28, 42, 60/ Inglefield Street: 48,54, 60, 74, 78, 80,82, 114, 118, 120,122, 124/Langside Road/South Annandale Street/Victoria Road/Westmoreland Street: 40
Philip Smith 0141 636 3667
Tahira Naveed 0141 636 3649
Philip and Tahira cover Merrylee and the following addresses in Govanhill
Aikenhead Road: 268- 384/ Allison Street: 309- 414, and 422, 424/ Bankhall Street: all except 3,11,41 Boyd Street/Calder Street: 339, 345, 351,357, 363, 369, 375, 381, 387/Cathcart Road: 574-665/Daisy Street: 27, 65/ Dixon Road/Dixon Avenue: 83, 87, 91/Govanhill Street: 73, 79, 81,85, 89, 93, 97, 348- 380/ Hickman Street: 51, 57- 87,102, 114, 120, 126, 132, 138,144/Hollybrook Street: 201-258 Riccarton Street/Seath Street: 8, 12, 16, 20, 24,28
Katy Bridgestock 0141 433 2146
Annette Street: 8-30 and 34,40,44, / Calder Street: 132, 138, 146,152, 168, 174, 182 /Dixon Avenue: 29 – 53/ Langside Road: 175- 279/ Westmoreland Street: 3- 77(except 40)/Allison Street: 141-299/Bowman Street: 119/Garturk Street: 19
Thank you everyone for your patience during this extraordinary and difficult time period. Lockdown, and the COVID-19 crisis has meant we have all had to rapidly adjust to a completely new way of living and working. We all want to return to something resembling ‘normal’ however it seems that this is some way off. Wishing health for you and yours during this time.
