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Coronavirus (COVID -19)

Coronavirus (Covid-19)

Govanhill Housing Association Service Update

August 2020

As you are probable aware, we are moving through Phase 3 of the Scottish Government’s approach to easing out of lockdown.

As an Association we continue to follow the advice of the Scottish Government, which states that all non-essential offices must remain closed until at least the 14th of September. When our offices do reopen, this will be for essential services and pre-arranged appointments only, in line with Scottish Government guidance.

The Scottish Government are keeping their guidance under review, and this date could be brought forward, however under current guidance our offices must remain closed.

This situation is lasting far longer than any of us anticipated and as a committee we thought that it was important to keep you informed about the work that the Association is and has been, doing to ensure the safety of all tenants, staff and contractors.

Our staff continue to work hard remotely to deliver our services to you.

Since March we have been in regular contact with all our elderly and vulnerable tenants and they tell us that this has been useful and appreciated by them.

With our main contractor, Mears, we have been carrying out essential repairs throughout the pandemic and carrying out touch surface cleaning in closes Our gas servicing visits also continued throughout.

Close Cleaning and Grounds Maintenance

Our full close cleaning service has now been reinstated along with our grounds’ maintenance services. Our grounds maintenance contractor will shortly have finished all the catch up work and be resuming normal service.

We hope to begin estate inspections again shortly and have recently begun letting empty properties in line with Scottish Government guidance. We are now taking applications to our waiting list, if you wish to receive and application form please email checkin@govanhillha.org.

Despite the offices being closed, the Association is open and our staff are available to support you where we can.

You can contact the Association by emailing checkin@govanhillha.org or by phone for the following services.

Repairs Update

In addition to emergency repairs and gas servicing visits, we are now able to offer single operative repairs within properties (jobs that only need one tradesperson). Please contact us on 0141 636 3669, 0141 636 3634 or 0141 636 3654 to arrange.

For out of hours support please phone the following numbers.

Emergency Heating Repairs – City Technical Services on 0333 202 0708

Out of Hours Health and Safety Emergency Internal Repairs – call  MEARS on 02035893140

Other Out of Hours Emergency Repairs – Pointer Call Handling Service, 0141 552 8647

Support with welfare rights, benefits and Universal Credit

The Association has support available for tenants who need to apply for benefits or Universal Credit. Please phone our welfare rights team on 0141 636 3686 if you require assistance.

To speak to someone about your rent, including if you are having trouble paying your rent

We understand that some tenants may be facing difficulties paying their rent as a result of this crisis. The Association is here to help, please do not delay dealing with this. If you are struggling please contact our rents team as soon as possible.

Sandra Murray: 0141 433 2141

Avril White: 0141 636 3662

Loraine Jennings: 0141 636 3672

It is important to continue to pay your rent or agree a payment plan if you are struggling.

For All other Matters –

Please contact a member of the Housing Services team for any other tenancy related matters. All of our staff are working from home, and desk numbers divert to mobiles.

David Sherwood              0141 636 3683

Mandy Devlin                  0141 636 3648

Aikenhead Road: 232-260, 420, 432, 434/Allison Street: 417- 491/Bankhall Street: 3, 11, 41/Batson Street/Butterbiggins Road: 180, 190, 200/Calder Street: 6, 248, 256, 265, 352, 366,372, 374, 386, 390, 398, 406/ Carfin Street/ Cathcart Road: 382- 564/Coplaw Street: 142 – 152/ Daisy Street: 5- 17/ Dixon Avenue: 16, 20/Govanhill Street: 9, 13, 15, 59- 72, 78, 84,90, 96, 186-204/Hickman Street: 2- 48, 52, 56, 101, 107,111, 121, 133, 135/Hickman Terrace/ Hollybrook Street: 1-134/ Inglefield Street: 65, 67, 71, 73, 79, 81,83, 85, 93, 95, 111, 113/ Jamieson Path/Jamison Court/ Jamieson Street/Nursery Street/Preston Street/Seath Street: 7, 11, 15, 19, 21/Bennan Square/ Brereton Street

Debbie McInally              0141 636 3652

Patricia Moran                 0141 636 3671

Annandale Street/Annette Street: 1, 3, 5, 31, 43/Ardbeg Street/Ascog Street/ Bowman Street: 99 Butterbiggins Road:100 – 170/Calder Street: 165-224/Coplaw Street: 76 -141/Coplaw Court/Cuthbertson Street/Daisy Street: 30- 40/Dixon Avenue: 9, 57,75/Garturk Street/Govanhill Street: 4,10, 16, 22, 28, 42, 60/ Inglefield Street: 48,54, 60, 74, 78, 80,82, 114, 118, 120,122, 124/Langside Road/South Annandale Street/Victoria Road/Westmoreland Street: 40

Philip Smith                      0141 636 3667

Tahira Naveed                  0141 636 3649

Philip and Tahira cover Merrylee and the following addresses in Govanhill

Aikenhead Road: 268- 384/ Allison Street: 309- 414, and 422, 424/ Bankhall Street: all except 3,11,41 Boyd Street/Calder Street: 339, 345, 351,357, 363, 369, 375, 381, 387/Cathcart Road: 574-665/Daisy Street: 27, 65/ Dixon Road/Dixon Avenue: 83, 87, 91/Govanhill Street: 73, 79, 81,85, 89, 93, 97, 348- 380/ Hickman Street: 51, 57- 87,102, 114, 120, 126, 132, 138,144/Hollybrook Street: 201-258 Riccarton Street/Seath Street: 8, 12, 16, 20, 24,28

Katy Bridgestock       0141 433 2146

Annette Street: 8-30 and 34,40,44, / Calder Street: 132, 138, 146,152, 168, 174, 182 /Dixon Avenue: 29 – 53/ Langside Road: 175- 279/ Westmoreland Street: 3- 77(except 40)/Allison Street: 141-299/Bowman Street: 119/Garturk Street: 19

 

Thank you everyone for your patience during this extraordinary and difficult time period. Lockdown, and the COVID-19 crisis has meant we have all had to rapidly adjust to a completely new way of living and working. We all want to return to something resembling ‘normal’ however it seems that this is some way off. Wishing health for you and yours during this time.