We aim to provide a quality factoring service that offers value for money, meets good practice standards and complies with legal requirements. Please see our Factoring Services Policy for more information.
Where to go for more information on factoring
The Scottish Government’s Common Repair, Common Sense guide provides more information about the rights and responsibilities of owners. Details about the law relating to the management of tenement properties are contained in the Management and Maintenance of Common Property guidance document. You can also read the Code of Conduct for Property Factors.
Unresolved Factoring Complaints
The functions of the Homeowners Housing Panel, which was set up to deal with complaints and disputes between homeowners and property factors, have been replaced. If you have a complaint which you have not been able to resolve through our complaints process, you should contact the :
First-tier Tribunal for Scotland Housing and Property Chamber
Scottish Courts and Tribunals Service
1 Atlantic Quay
45 Robertson Street
0141 302 5900