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Tenant and resident participation

The Association has a strong track record in working in partnership with tenants and residents. Customer engagement is a continually developing area of work, and we are committed to promoting high-quality communication and strong engagement with our customers. The Association also employs staff fluent in Czech, Polish, Punjabi, Slovak, Romanian and Urdu, and is a member of the Happy to Translate scheme.

We use a range of engagement methods, including:

  • Formal consultation exercises on the annual rent review and on major policy areas.
  • Consulting with the network of registered tenant organisations in the area.
  • Supporting local events and social activities
  • One to one contacts to raise awareness of the opportunities available for participation

For more information about tenant participation activities, read our latest update or contact Jennifer at

The Tenant Participation Strategy is currently being reviewed. If you wish to comment on the draft document please contact Jennifer.

Tenant participation review document

Consultation form