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Our performance

Scottish Housing Regulator

As a registered social landlord (RSL), the Association is regulated by the Scottish Housing Regulator (SHR), the independent regulator of RSLs and local authority housing services in Scotland.

SHR was established in 2011 under the Housing (Scotland) Act 2010 to “safeguard and promote the interests of current and future tenants of social landlords, people who are or may become homeless, and people who use housing services provided by registered social landlords (RSLs) and local authorities”.

SHR does this by assessing and reporting on:

  • How social landlords are performing their housing services
  • RSLs’ financial wellbeing
  • RSLs’ standards of governance

SHR also has the power to intervene to secure improvements where they need to.

Each year the Regulator publishes an engagement plan for each Registered Social landlord which shows how they are engaging with us and any areas of performance that they are concerned about. The Regulator currently states that they do not require any additional assurance from us beyond that which all RSLs must submit to them.

Significant Performance Failures

A Significant Performance Failure is where a landlord repeatedly fails to achieve outcomes in the Scottish Social Housing Charter or agreed locally with tenants, or has not accurately reported its performance to its tenants each year, or has materially failed to meet Regulatory Standards. This is considered significant by the Scottish Housing Regulator if the landlord’s action (or inaction) puts tenants’ interests at risk and if this affects a number of its tenants.

You can read more about Significant Performance Failures, and how you can report them to the Regulator, in this leaflet.

Scottish Social Housing Charter

The Association produces an annual report to show how we are performing against the standards set out in the Scottish Social Housing Charter, ensuring tenants and others can assess the effectivenss of our work and allowing us to identify where improvements could be made.  Learn more about our 2020/2021 Charter ReportFind out how we compare with other social landlords at the Scottish Housing Regulator’s website.

Assurance Statement

The Scottish Housing Regulator also requires us to submit an Annual Assurance Statement each year. The purpose of this statement is for the Association’s Management Committee to declare that we are assured our organisation complies with regulatory requirements. This year’s statement can be found online here.

Tenant Satisfaction Report

Every three years, the Association carries out a satisfaction survey among tenants. Our last comprehensive survey was in 2020.

Complaints report

Learn more about our complaints handling performance in our 2020/2021 Charter Report.