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Payments and invoices

How to pay your invoice

Direct debit

We offer owners the opportunity to set up a Direct Debit Payment Plan, which allows the cost of our service to be spread over 12 months.

If you wish to set up a direct debit, contact a member of the factoring team who will be able to set it up for you over the phone. Alternatively, if you would prefer to complete the direct debit form yourself, we will post one to you for you to complete and return to us.

Allpay card
  • At a post office – you can pay by cash, cheque or debit card
  • At an outlet displaying the PayPoint logo
  • By phoning Allpay on 0844 557 8321
Pay online using Allpay
  • Go to
  • Complete the registration process – you will need the 19-digit number on your Govanhill Allpay payment card
Other payment methods
  • You can post a cheque to the Association’s offices – please put your reference number and property address on the reverse of the cheque
  • Come in to the Association’s offices and pay by cheque
  • Phone a member of the factoring team and make a payment using a debit or credit card

Your invoice

The Association issues factoring invoices on a quarterly basis covering the following periods:

1 January – 31 March
1 April – 30 June
1 July – 30 September
1 October – 31 December

Your bill will include charges for the following:

  • Management fee
  • Buildings insurance
  • Your share of common repairs (as per your title deeds)
  • Common services (such as close cleaning)
  • Insurance excess (where applicable)
  • Account management

Administration fees apply for the management of accounts that fall into arrears:

  • Accounts in arrears may be subject to a £30 arrears administration fee for all the work undertaken by the Association in terms of reminder letters, phone calls and visits
  • All costs relating to legal action will be recharged to the owner
  • Interest will be charged in respect of all arrears that are outstanding for more than eight weeks where no arrangement has been made for payment – interest will be charged at 4% above the Bank of Scotland base rate