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Tenant and resident participation

The Association has a strong track record in working in partnership with tenants and residents. Customer engagement is a continually developing area of work, and we are committed to promoting high-quality communication and strong engagement with our customers. The Association also employs staff fluent in Czech, Polish, Punjabi, Slovak, Romanian and Urdu, and is a member of the Happy to Translate scheme.

We use a range of engagement methods, including:

  • Formal consultation exercises on the annual rent review and on major policy areas.
  • Consulting with the network of registered tenant organisations in the area.
  • Supporting local events and social activities
  • One to one contacts to raise awareness of the opportunities available for participation

Tenant participation review document

Consultation form