If you have a serious concern about the performance of your Housing Association, you can report it to the Scottish Housing Regulator.
A serious concern is where a social landlord regularly and repeatedly fails to achieve the regulatory requirements for social housing; and this failure affects a group of the social landlord tenants.
This could be:
• failing to consult with tenants on a rent increase
• consistently not doing repairs when it should
• not allowing tenants to apply for another house
• putting tenants’ safety at risk, for example because it is not doing gas safety checks when it should
• not responding formally to complaints
• not helping tenants to report anti-social behaviour
• not reporting its performance in achieving the outcomes and standards in the Scottish Social Housing Charter to its tenants
We consider serious concerns of this nature to be a Significant Performance Failures (SPF) under the 2010 Act.
How do I report a serious concern?
To report a serious concern, you can read the Scottish Housing Regulator tenant factsheet on complaints and serious concerns and then complete a serious concern form and send it to the Scottish Housing Regulator by email or post.
You should tell them exactly what the issue is and why you believe the concern is serious. You should show how the problem affects a group of the social landlord tenants; and also tell us how and when you raised it with the social landlord and how it responded; and why you believe the serious concern has not been resolved or resolved within a reasonable time.
Once received, they will look at the information, and may ask for more information from you or the landlord if they need it. They will decide whether your serious concern meets the criteria as quickly as possible. The Scottish Housing Regulator will keep you updated with their progress and write to tell you and the social landlord their decision and the reasons.