We are pleased to launch our new Customer Care Charter, which sets out the standards of service our customers can expect from us.
The Charter outlines our commitment to delivering high-quality services, communicating clearly and respectfully, and ensuring every customer is treated fairly and with dignity. It also explains how we will work with customers, respond to enquiries, and support those who need additional assistance.
You can read the full document online here. We have also produced a short summary document which outlines the key points.
Both documents are available as hard copies in our office at Samaritan House.
