We aim to deliver a high-quality service to our customers. We value your comments as this helps us to improve the way we work.
As per our complaints handling procedure, we will investigate your complaint, coming back to you if we require additional information. If we find that our service has not been up to the standard we expect to provide, you will receive a written apology. We will try to put things right and take steps to make sure we do not make the same mistake again.